Effective April 2026. These terms govern the cleaning services we provide and the bookings you make with us. By booking a service, you agree to the terms below.
Bookings are confirmed once we send a written confirmation by email or text. Quoted prices are based on the home size and service type you select. If actual conditions differ significantly from what was described (e.g. larger square footage, heavy build-up, hoarding-level clutter), we'll contact you before starting and adjust the price together — never at the door.
We provide a two-hour arrival window for each appointment. Traffic, prior-appointment overruns, or weather may shift our arrival within that window. We'll text you if we're running late.
You're responsible for arranging access — either by being present, leaving a key, sharing a lockbox code, or providing entry through a door-code or smart-lock. If we arrive and cannot access the home, a lockout fee of $50 applies.
You can reschedule or cancel free of charge up to 24 hours before your appointment. Cancellations made within 24 hours are subject to a $50 late-cancellation fee. In the event of a rescheduling, the new appointment is subject to availability.
You may pay securely in full by card at the time of booking, or place a 50% deposit at booking with the remaining balance due when the work is completed. We accept major credit cards, debit cards, ACH transfers, Zelle, and Apple Pay. Recurring clients may be invoiced on a billing cycle. Past-due balances over 15 days may be charged a 5% late fee.
Tipping is appreciated but never required. 100% of any tip goes directly to your cleaning team.
If after the initial cleaning your frequency becomes less than originally planned, we will adjust the pricing rate accordingly to match the new frequency.
If something falls short, let us know within 24 hours of your appointment and we'll send a wellness agent back to make it right at no charge. We do not offer refunds in lieu of an in scope re-clean — our preference is always to fix the issue in person. This 24-Hour Satisfaction Guarantee is void if notice is not received within the stated 24-hour period or if the area or item in question has been altered, used, or otherwise impacted following our original service.
We are fully insured and bonded. If we damage an item during a service, please notify us within 48 hours so we can document and resolve it. We are not responsible for damage caused by pre-existing conditions, improperly secured items, or items not disclosed before service (e.g. hidden valuables, fragile heirlooms left on countertops). For high-value items, please move them to a safe location before our arrival.
We supply our own professional cleaning products and equipment for every service. If you prefer that we use your own products or equipment, we are happy to accommodate — however, we are not responsible for any damage caused by your products or for damage to your equipment while in use.
For health and safety reasons, our team does not clean: human or animal waste, blood or bodily fluids, mold remediation, hoarding-level clutter, exteriors above one story, or anything that requires hazmat protocols. Please inform us of any health hazards, allergies or infectious diseases in your property to ensure the safety of our staff. If we encounter these conditions on arrival, we'll discuss your options before starting.
We love pets. If your pet is anxious around strangers or vacuums, please secure them in a quiet area during the visit. We are not responsible for pets that escape through an unsecured door or window during service.
Our team is the heart of this company. The Block Cleaning Service, LLC has spent significant time and money recruiting, training, and retaining its employees and other workers, so that we can provide you with top quality service. By engaging the Company and accepting its services, you agree that you will not, directly, or indirectly, solicit or encourage any employee or other worker of the Company to provide services for you or any other person, other than through the Company. We appreciate your cooperation and understanding.
We reserve the right to decline or end a service in cases involving unsafe working conditions, harassment of our team, or significant misrepresentation of the home or scope of work. In the event we have to abandon a job, a fee of $50 applies, plus $40 per hour spent cleaning up to the time of the event that warranted our team having to abandon the job.
Termination by You: You may terminate our services at any time by providing notice. Any outstanding payments must be settled before termination.
Termination by Us: We reserve the right to terminate services at any time if we determine that continued service poses a risk to the safety or well-being of our staff.
We respect your privacy and will keep all information confidential. We will not disclose any personal or confidential information to third parties without your consent, except as required by law.
You are permitted to use our website for the purpose of booking cleaning services and accessing relevant information. You agree to use the website in a lawful and responsible manner and not engage in any activities that may harm, disrupt, or impair the website's functionality or security.
The following activities are strictly prohibited:
Violation of these prohibited activities may result in the termination of your access to our website and may be subject to legal action. We reserve the right to take appropriate measures to enforce these prohibitions and protect the integrity of our website.
We may update these terms from time to time. The current version will always live on this page with an effective date. Continued use of our services after a change constitutes acceptance of the updated terms.
By Booking with us, you acknowledge that you have read, understood, and agree to the Terms and Conditions.
Questions about these terms? Email info@theblockcleaning.com or call 561-888-9673.